PKK365 Privacy Policy

1. Introduction

PKK365 ("we", "us", "our", "the Platform") operates pkk365.win, an online gaming and casino platform serving players in Pakistan. We are fully committed to protecting the privacy of every player who registers and plays on our platform.

This Privacy Policy explains what personal information we collect when you visit pkk365.win, register an account, make a deposit in PKR, play Casino games, Slots, Live Casino or place Sports Bets — and what we do with that information. It also sets out your rights regarding your personal data and how you can exercise them.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, both of which form part of the overall agreement governing your use of the PKK365 platform.

By registering an account on PKK365 or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, please contact us at support@pkk365.win before continuing to use the platform.

2. Data We Collect

PKK365 collects personal data in two broad categories: information you provide to us directly, and information we collect automatically as you use the platform.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, username and password when you create a PKK365 account.
• Identity verification (KYC): Copies of government-issued identification such as your CNIC or passport, and proof of address, when required for account verification or to process withdrawals.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details for Bank Transfer or Raast, or card details for Debit Card deposits. We do not store full card numbers — see Section 6 for full payment data details.
• Support communications: Any messages, queries or complaints you send to our support team via email or live chat, including the content of those communications.
• Responsible gaming preferences: Any deposit limits, session time limits or self-exclusion requests you set or submit through our responsible gaming tools.

Information We Collect Automatically

• Device and browser data: IP address, browser type and version, operating system, device type and screen resolution.
• Usage data: Pages visited on pkk365.win, time spent on each page, games played, bet amounts, session start and end times, and navigation paths through the platform.
• Transaction data: A record of all deposits, withdrawals, bonuses credited and wagering activity associated with your account.
• Cookie and tracking data: Information collected through cookies and similar technologies as described in Section 7.

3. How We Collect Your Data

PKK365 collects your personal data through the following channels:

• Account registration: When you fill in the registration form on pkk365.win and create your player account.
• KYC verification: When you submit identity documents to complete account verification before your first withdrawal or when requested by our compliance team.
• Deposit and withdrawal transactions: When you make a payment through JazzCash, Easypaisa, Raast, Bank Transfer or Debit Card, transaction details are shared with us by the payment processor to confirm your deposit or process your withdrawal.
• Platform activity: Automatically as you browse and use pkk365.win — game sessions, bet placement and navigation activity are logged by our platform systems.
• Support interactions: When you contact our support team via email at support@pkk365.win or through any live chat feature available on the platform.
• Cookies and analytics tools: Through cookies placed on your browser and analytics technologies that help us understand platform performance and player behaviour in aggregate. See Section 7 for full details.

4. How We Use Your Data

Every piece of data PKK365 collects is used for a specific, legitimate purpose. The table below summarises our main data uses and the reason behind each one.

PKK365 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or updating this Privacy Policy.

5. Sharing Your Data

PKK365 does not sell, rent or trade your personal data to third parties for their own marketing purposes under any circumstances. We share your data only in the limited situations described below.

Payment Processors

When you make a deposit or withdrawal, your payment details are shared with your chosen payment provider — JazzCash, Easypaisa, Raast or your bank — to the extent necessary to complete the transaction. These providers operate under their own privacy policies and security standards.

Identity Verification Partners

If PKK365 uses a third-party identity verification service to assist with KYC checks, your submitted documents may be processed through that service. Any such partner is contractually bound to handle your data securely and only for the purpose of identity verification.

Platform and Technology Providers

PKK365 uses trusted third-party technology partners to operate core platform services — including game software providers, cloud hosting and customer support tools. These partners may process limited personal data as part of delivering their services, but they are not permitted to use that data for their own purposes.

Legal Obligations

We may disclose your personal data if required to do so by law, court order or in response to a valid request from a law enforcement authority. We will only share the minimum data necessary in these circumstances.

6. Payment Data & Financial Security

PKK365 takes the security of payment data very seriously. All deposits and withdrawals on the platform are processed in PKR. We support JazzCash, Easypaisa, Raast, Bank Transfer and Debit Card payments.

• Full card numbers are never stored on PKK365 servers. Card transactions are tokenised by the payment processor and only a masked reference is retained on our side.
• JazzCash and Easypaisa mobile wallet numbers are stored in encrypted form and used solely to process transactions linked to your account.
• Bank account details provided for Bank Transfer or Raast withdrawals are stored securely and used only for the purpose of processing your withdrawal to your own account.
• All payment data is transmitted over encrypted HTTPS connections. No payment information is transmitted in plain text at any point.
• PKK365 does not share your payment details with any party other than the payment processor required to complete your specific transaction.

7. Cookies & Tracking Technologies

PKK365 uses cookies and similar tracking technologies on pkk365.win. A cookie is a small text file placed on your device when you visit a website. Cookies help us operate the platform, remember your preferences and understand how players use our site.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot disable these without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on return visits.
• Analytics cookies: Help us understand aggregate platform usage — which pages are visited most, how players navigate through the site, and where technical issues occur. This data is anonymised and used to improve the platform.
• Security and fraud-prevention cookies: Help identify unusual activity or suspicious login patterns associated with your account.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect your ability to use some features of pkk365.win. Refer to your browser's help documentation for instructions on managing cookie preferences.

8. Data Retention

PKK365 retains your personal data only for as long as it is necessary for the purposes described in this Privacy Policy. Retention periods vary by data type.

• Account and registration data: Retained for the duration of your account being active and for a reasonable period after account closure to allow for any outstanding queries or disputes to be resolved.
• Transaction and financial records: Retained for a minimum period required by our operational and financial record-keeping obligations. These records are necessary to resolve payment disputes and verify transaction history.
• KYC and identity documents: Retained for the period required to support verification records and any associated compliance obligations. Copies are securely deleted once the retention period expires.
• Support communications: Retained for a reasonable period after the query is resolved, to allow for follow-up and quality review.
• Analytics and usage data: Anonymised aggregate data may be retained indefinitely as it cannot be used to identify individual players.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to your identity.

9. Security Measures

PKK365 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• All data transmitted between your browser and pkk365.win is encrypted using TLS (HTTPS). Plain-text transmission of personal or payment data is not permitted.
• Account passwords are stored using industry-standard hashing algorithms. PKK365 staff cannot view your password in plain text.
• Access to player personal data within PKK365 is restricted on a need-to-know basis. Only staff members who require access to perform their role can view personal data.
• Our platform infrastructure is hosted on secure servers with access controls, monitoring and regular security reviews.
• We conduct periodic reviews of our data handling processes to identify and address potential security risks.

While PKK365 takes reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10. Your Rights Over Your Data

You have the following rights in relation to the personal data PKK365 holds about you. To exercise any of these rights, contact us at support@pkk365.win with "Data Rights Request" in the subject line.

PKK365 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to ensure the security of your account.

11. Minors & Age Protection

PKK365 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires players to confirm they are 18 or older, and we may request date-of-birth verification at any time.

If you believe a minor has accessed or registered on PKK365, please contact us immediately at support@pkk365.win. If we identify or are notified that an account belongs to a person under 18, we will immediately close that account, void any activity and ensure any personal data collected is securely deleted.

If you share a device with young people in your household, we strongly recommend using a secure, unique password on your PKK365 account and logging out after every session to prevent accidental or unauthorised access.

12. Changes to This Privacy Policy

PKK365 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in technology or to comply with updated best practices. When we make changes, we will update the "Last Updated" date shown at the top of this page.

If changes are significant — such as a new purpose for using your data or changes to how your data is shared — we will make a reasonable effort to notify registered players through their account email address before the changes take effect.

Your continued use of pkk365.win after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account and request deletion of your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, how PKK365 handles your personal data, or if you wish to exercise any of your data rights, please get in touch with our support team.

• Email: support@pkk365.win — please include "Privacy" or "Data Rights" in your subject line so we can direct your query to the right team.
• For urgent account security concerns, contact us at the same address with "Account Security" in the subject line.
• We aim to acknowledge all privacy-related queries within 48 hours and resolve them as quickly as possible.